Refund policy

When shopping at Bradshaws, customer satisfaction is of utmost importance to us. When you make a purchase from our store, we will be happy to return any items based on the following criteria. If there is an issue with your purchase that cannot be resolved with the following methods, please reach out directly to our team at info@bradshawscanada.com. We will get back to you within 24 hours to assist you.

To return a product:

1. Email websales@bradshawscanada.com with your order number and let us know why you'd like to return the item(s).  You will receive instructions from our web team on how to proceed with your return.
2. You may also call us Monday-Saturday 10am-6pm or Sunday 11am-5pm at 519-271-6283 or 1-844-271-6281 (toll-free).

Online returns may be elligible for store credit or refund.
Items being returned must be unused, in the packaging it was sent in and in saleable condition.

Items must be returned within 14 days of delivery.
Returns past this time guideline are at the discretion of management and must be pre-approved before shipping.

All returns must be pre-approved. Unapproved returns can go astray so we ask that you wait for approval from Bradshaws before sending anything back. 

Once your return has been pre-approved, please ship it to:

Bradshaws
129 Ontario Street
Stratford, Ontario N5A 3H1
Canada

Unless arranged by management, return shipping fees are the responsibility of the purchaser. Bradshaws is not responsible for items lost or damaged during return shipping.

Original shipping charges are not refunded, except where an item was faulty or sent in error.

Please pack your return securely for shipping.
Place returns in their original product packaging to help prevent damage in transit, and return them in the same condition they were sent to you.

We'll email you once we've received and processed the returned item.

Online purchases may also be returned in-person at our bricks & mortar store in Stratford, Ontario.
Rather than incurring the cost of shipping, you're welcome to bring an online order into our store at 129 Ontario Street, Stratford, Ontario N5A 3H1. Kindly bring your order confirmation so we can assist you with ease.

If your order has arrived damaged, defective or missing items, we're here to help.
Please contact us at websales@bradshawscanada.com within 14 days of delivery and we'll figure out the best way to help you in the quickest fashion.

Returns from outside Canada

Returns made from outside Canada are at the discretion of management and must be pre-approved to avoid unnecessary charges.

International returns may be subject to customs, tax or duty charges at the Canadian border, and these are the responsibility of the purchaser.

Items ineligible for return:

• Food, drink, and other perishable goods
• Personal care and intimate products, once opened
• Special orders and personalised items made specifically for you
• Gift cards
• Items marked final sale

Refunds

Once we've received and inspected your return, we'll email to let you know. Approved refunds are issued to your original payment method, usually within 5–10 business days, though your bank or card issuer may take a little longer to show it.

If more than 15 business days have passed since we confirmed your refund and you still haven't seen it, please contact us.

Exchanges

The quickest way to exchange something is to return the original item and place a new order. If you'd rather not, please call us and we'll help arrange an exchange.

Gifts

If you received something from us as a gift, contact us and we'll help. Gift returns are normally refunded as store credit unless the original purchaser asks otherwise.

Questions

Returns: websales@bradshawscanada.com
Phone: 519-271-6283 or 1-844-271-6281 (toll-free)
In person: 129 Ontario Street, Stratford, Ontario N5A 3H1

Store Hours
Monday-Saturday 10am-6pm, Sunday 11am-5pm (Holidays excepted)