FAQ
Why shop at Bradshaws?
Bradshaws has been a family-owned Canadian business since 1895. We want your experience both in our store and online to be a pleasant one. As a local independent retailer, we're in daily contact with you, our customers, and we're aware that you have a number of choices on how to spend your money. We hope our unique selection and friendly, informative customer service will be to your satisfaction. Bradshaws seeks out the best value in terms of quality and price from the top brands in the industry, and we encourage our customers to “buy it once and buy it well”.
How long does it take to process my order?
Please allow 24 hours for your order to be processed. We're working hard to make sure you receive your items as soon as possible.
What delivery options do you offer?
You can choose either option at checkout.
1. In-store pickup — free
Collect your order at 129 Ontario Street, Stratford, Monday to Saturday between 10:00am and 6:00pm, or Sunday between 11:00am and 5:00pm. We'll let you know when it's ready — please bring your order confirmation.
2. Shipping across Canada
Free on orders over $250. A $20.00 flat rate applies to orders under $250, anywhere in Canada.
If you have special instructions for delivery, please add a note to your order so we're aware.
We currently ship within Canada only.
Do you gift wrap?
Yes, and wrapping for online purchases is complimentary.
Please specify “Gift Wrapping” in the comment section at checkout, and indicate whether the item is a wedding or shower gift, or a gift for a man, woman, or child, so we can wrap it appropriately. Include your message to the recipient and we'll add it to a Bradshaws gift card with the item.
Is everything on your website in stock?
Generally, yes. We make every attempt to synchronise our website merchandise with our inventory, but occasionally certain items may be out of stock. If that happens, we'll give you the option of a full refund, or we'll special order the item and get it to you as soon as possible.
We make every effort to ship your order promptly, though delays do occasionally occur. Please note that items shown as “available” may need to be ordered from the manufacturer.
Can you order a product for me if you don't already carry it?
It's possible if we have a connection to the supplier. Email info@bradshawscanada.com with the details of your request and your contact information, and we'll get back to you with an answer.
Defective, damaged, incorrect, or missing items
For any of these issues, please contact us at info@bradshawscanada.com within 14 days of the date of delivery. We'll instruct you on how to proceed. All returns must be pre-approved.
If the item proves to be defective, we'll issue a replacement or refund the price of the item plus the return shipping costs.
What types of payment do you accept?
We accept Visa, Mastercard, and American Express.
Shopping with us online is safe — your personal information is transmitted through a secure server using SSL encryption.
How do currency and exchange rates work?
All of our prices are in Canadian dollars. Currency exchange rates are calculated by the credit card companies.
Are there any other ways to order from Bradshaws?
Yes. Please feel free to call the store and speak to any of our sales associates on 519-271-6283 or 1-844-271-6281 (toll-free), or send a message to info@bradshawscanada.com.
Where are you located?
129 Ontario Street in historic downtown Stratford, Ontario — minutes' walk from the Stratford Festival theatres. See Visit Us for hours and directions.